Refund Policy

Last Updated: June 15, 2023

At Copper Trail Studio, we are committed to providing high-quality styling services and ensuring your complete satisfaction. This Refund Policy outlines our guidelines for refunds and is designed to be fair and transparent. By booking our services, you agree to the terms of this Refund Policy.

1. Service Satisfaction Guarantee

We stand behind the quality of our styling services. If you are not completely satisfied with the service you received, please notify us within 48 hours of your appointment, and we will work with you to address your concerns, which may include:

• Providing additional styling advice or recommendations
• Offering a follow-up consultation at a reduced rate
• Providing a partial refund as appropriate
• In exceptional circumstances, offering a full refund

2. Refund Eligibility by Service Type

3. Cancellation and Refund Schedule

Our refund policy for cancellations is as follows:

4. Special Circumstances

We understand that unforeseen circumstances may arise. In the following cases, we may provide a full or partial refund at our discretion:

4.1 Medical Emergencies

If you or an immediate family member experiences a medical emergency preventing you from attending your appointment, we may offer a full refund or reschedule without penalty. Documentation may be required.

4.2 Bereavement

In the event of a death in the family, we will offer a full refund or reschedule without penalty.

4.3 Natural Disasters or Severe Weather

If severe weather conditions or natural disasters make it unsafe to travel to your appointment, we will offer a full refund or reschedule without penalty.

4.4 Stylist Cancellation

If we need to cancel your appointment due to illness, emergency, or any other reason, you will receive a full refund or the option to reschedule with a 10% discount on the service.

5. Refund Process and Timeline

5.1 How to Request a Refund

To request a refund, please contact us at:

• Email: info@coppertrailstudio.site
• Phone: +441663634496

Please include the following information in your request:

• Your full name
• Date of service or canceled appointment
• Type of service
• Reason for the refund request
• Your preferred contact method

5.2 Refund Processing Timeline

Once your refund request is approved, you can expect the following processing times:

• Credit/debit card refunds: 5-10 business days
• Bank transfers: 5-7 business days

Please note that while we process refunds promptly, the actual time it takes for the refund to appear in your account depends on your financial institution.

6. Gift Certificates and Prepaid Packages

6.1 Gift Certificates

Gift certificates are non-refundable but are transferable to another person. Gift certificates expire 12 months from the date of purchase unless otherwise specified.

6.2 Prepaid Service Packages

Prepaid styling packages are eligible for partial refunds on unused services within 30 days of purchase. After 30 days, unused services in packages may be converted to credit for other services but are not eligible for cash refunds.

7. Changes to Services

If we need to make substantial changes to the agreed-upon scope of services before your appointment, we will notify you as soon as possible. You will have the option to:

• Accept the modified service
• Reschedule for a more suitable time
• Receive a full refund if the changes significantly alter the nature of the service

8. Dispute Resolution

If you believe your refund request has been unfairly denied or have any other concerns about our Refund Policy, please contact our customer service team. We aim to resolve all disputes amicably and to your satisfaction.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.